You know those two irretrievable minutes you once spent on the phone talking to who you believed was the worst customer service representative in the entire world, and it took everything you had, including three Hail Mary’s, a wish upon the Milky Way, and a telepathic message to the Dalai Lama just to keep you from cursing that person to Kingdom come? Well, you need to find this customer service rep, wherever they may be, and thank them from the bottom of your heart for the outstanding customer service. After listening to this audio clip posted on SoundCloud, that’s precisely what I’d like to do.
Ryan Block, co-founder of tech community, gdgt, and current VP of Product at AOL, uploaded an 8 minute clip on SoundCloud, of a recording of an
hilarious awful conversation that he had with a customer service representative at Comcast, over Block and his wife’s decision to cancel their subscription to the service provider.
The entire conversation allegedly lasted 18 minutes! But the first ten minutes apparently occurred with the rep and Block’s wife, until Block took over the call and began recording the confrontation. In the clip, we hear the customer service rep repeatedly hounding Ryan Block for an explanation as to why he is choosing to cancel his subscription. Seriously, it goes from interested concern to unrelenting aggression from 0-60, as the Comcast rep seems unable to fathom why Block would choose to leave the “number one rated television and internet provider” for another company.
I listened with intent fascination to the entire clip, amused and irritated from beginning to end, marvelling at Ryan Block’s level of patience. Seriously, after two minutes of that, I’d have put this guy in his place and/or ended the call.
A spokeswoman for Comcast issued the following statement to ABC News:
“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
I’d transcribe parts of the clip for you, but I really think you should listen to it for yourself. I assure you, you won’t regret it. You might be pissed at it, and want to kill it with fire… but you won’t regret it.